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Delivery & Returns

UK Standard* 2-4 working days. £6.49 (free for orders over £100).

*UK deliveries to certain postcodes in the Channel Islands and Scottish Highlands can take up to eight working days to be delivered. These postcodes are affected: GY9–10, HS1–HS9, KW15–KW17, PA41–61, TR21–25, ZE1–ZE3, ZE–ALL.

Delivery charges may vary depending on your delivery location; this will be confirmed at Checkout.

After you have selected your delivery option, you will be given an estimated delivery date at checkout.

Please note: Delivery may be delayed due to situations beyond our control, for example: Customs delays, adverse weather conditions or increase in demand. Our Customer Service Team will update you if anything changes with your order.

Delivery within the UK

Most of our UK orders are sent with Royal Mail. Your dispatch email will contain the carrier used and tracking details for your convenience.

Royal Mail offers flexible delivery options if you’re not going to be in during your allocated time slot. You will be able to choose to leave your package with a neighbour, in a safe place, or even pick it up from your local Royal Mail service point that same day or at your earliest convenience.

You can easily track or make changes to your delivery by simply downloading the Royal Mail app.

Returns

You may return items bought at worthywax.co.uk in their original, unused and saleable condition for a refund or exchange within 14 working days from receipt. Proof of purchase (order number) is required. This excludes personalised items which cannot be returned or exchanged unless faulty.

You will be required to organise and pay for the return of the items to us. Return address is: The Worthy Wax Company Limited Studio 4C, 4th Floor, Siemens House, Carliol Square, Newcastle upon Tyne, NE1 6UF

If you received any complimentary items with your order, these will need to be returned as well.

Faulty Items

If your Worthy Wax product is within one year of purchase and becomes faulty, please contact hello@worthywax.co.uk for assistance. We will unfortunately not be able to exchange or refund past this date.

Incorrect Delivery

If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting us at hello@worthywax.co.uk within 14 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge.

Good damaged in transit

If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.

Returning an Item

If you are returning an item to us, please ensure that you include the Dispatch Note in your parcel, pack the items in their original packaging where possible, and write your order number on the address label of your package.

We cannot accept liability for returned goods lost or damaged in transit.

Processing Time

If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.

If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods, and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.